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Customer Service

  • A blue loop showing the four stages of getting and acting on customer feedback.

    19 February 2018

    Communication, Customer Discovery, Customer Feedback, Customer Service, Tools

    What’s the benefit of getting customer feedback?

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  • Two men pointing at something on the ground and both thinking it's something different from the other.

    19 February 2018

    Customer Discovery, Customer Service, Emotion, Personal Development

    Another Point of View

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  • A handwritten postcard from customer service to a customer.

    28 January 2018

    Customer Service, Marketing, Metrics

    The Only Reason Customer Service Should Exist

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